Good questions. Straight answers.
How does K&M fulfil orders?
Our fulfilment partners ship products directly to customers. A multi-item order may arrive in separate parcels.
How long will delivery take?
Delivery depends on the product, dispatch location and destination. Check the available product and checkout information. If no estimate is shown, contact us before ordering.
How do I track my order?
Use the tracking link in your dispatch email when one is available. Visit our tracking help page if you need assistance.
Can I change or cancel an order?
Contact us as soon as possible with your order number. Changes depend on whether the order has already been processed or dispatched.
What if an item arrives damaged or is incorrect?
Contact K&M with your order number and details of the issue. See our returns information.
What currency are prices shown in?
The store's base currency is Australian dollars (AUD). Check the currency and final total shown at checkout.
Will the product match its pictures?
Review the product description, dimensions and selected variant before ordering. Screens can display colours differently. If an item does not match its description, contact us.
How can I ask another question?
Email duc.minh10711@gmail.com or visit our contact page.