Shipping policy

Last updated: 4 October 2026

Where we deliver

K&M serves Australia and the United States, subject to each product's supplier and destination availability. Product restrictions and checkout availability apply. Some suppliers exclude Alaska, Hawaii, Puerto Rico, PO boxes or remote areas. Catalogue availability does not mean every destination is supported.

Supplier-direct fulfilment

We use dropshipping: orders are dispatched directly by fulfilment partners and suppliers, which may be overseas. Items in one order may arrive in separate parcels at different times. K&M remains your contact for delivery issues.

Processing and delivery estimates

Times vary by product. Check the product page before ordering. For the Reusable Pet Hair Roller and Heatless Curling Ribbon Set, current supplier estimates are 1–2 business days processing plus 8–14 business days shipping. These estimates do not apply to every product. Business days exclude weekends and public holidays. Customs checks, peak periods and carrier delays may affect timing. Estimates are not guaranteed arrival dates.

Charges, taxes and customs

Applicable shipping charges and taxes are displayed at checkout before payment. We do not promise store-wide free shipping. International parcels may attract import duties, taxes or clearance charges not collected at checkout. Where applicable, the recipient pays these charges unless we state otherwise or the law requires otherwise.

Tracking and addresses

We send tracking information when available after dispatch. Updates may take time to appear. Please provide an accurate address and contact details. Contact us promptly about errors; changes may not be possible after processing. If an order cannot be fulfilled, we will contact you and refund unfulfilled items.

Delivery problems

If the stated estimate has passed, tracking has stopped updating or a parcel is damaged, email duc.minh10711@gmail.com with your order number. We will investigate with the supplier or carrier and arrange an appropriate remedy. A delivered scan does not prevent you from reporting a problem. This policy does not exclude mandatory consumer rights.