Refund policy

Last updated: 4 October 2026

For return, refund or delivery help, email duc.minh10711@gmail.com with your order number.

Change-of-mind returns

Request a return within 14 days of delivery. Items must be unused, unworn, complete with accessories and in their original packaging. Proof of purchase is required. Personalised or custom-made items and opened hygiene-sensitive products are excluded from change-of-mind returns. These exclusions do not limit rights for faulty or incorrectly supplied goods.

Return instructions and costs

Contact K&M before sending anything back. We will provide the correct return address and instructions for your item. Products may come from different suppliers; do not use the parcel's sender address unless we confirm it. You pay return postage and related customs charges for change-of-mind returns. Use tracked postage and retain your receipt. Original delivery charges are not refunded for change-of-mind returns unless required by law.

Faulty, damaged or incorrect items

Contact us as soon as you notice a problem. Include your order number and a description; photos can help assessment but do not replace your rights. We will arrange an appropriate remedy and cover reasonable return costs where required by law. Supplier restrictions do not override K&M's obligations.

Australian consumer rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure, you may choose a refund or replacement and may be entitled to compensation for reasonably foreseeable loss or damage. For other failures, you are entitled to an appropriate remedy within a reasonable time. These rights are not limited to the 14-day change-of-mind window.

Refunds and exchanges

We will email the outcome after receiving and assessing a return. Approved refunds are issued to the original payment method, normally within 10 business days; payment providers may take additional time. For a colour or product change, request a return and place a new order. Where a legal remedy is due, we will handle the refund, repair or replacement accordingly.

Cancellations and missing parcels

Contact us promptly to cancel or change an order. Changes or cancellations are only possible before processing or dispatch. If a parcel is delayed, missing or marked delivered but not received, contact us so we can investigate and arrange an appropriate remedy. Nothing in this policy limits mandatory rights under applicable law.